Terms of trade
When you buy products at CymbalONE, you accept the terms of trade here below. In case a disputes, we adhere to Danish law and specifically the Danish Sale of Goods Act.
§ 1. Order
You can only order products through CymbalONE's webshop, but we will gladly help you out on phone or email if you have any questions regarding orders or payment.
§ 2.1 Payment
At CymbalONE, you can pay using credit cards, MobilePay, ApplePay, ViaBill, Anyday, or PayPal (see §2.2). We currently accept the following cards: Dankort, Visa, Mastercard, American Express, Maestro, and JCB. If you have any questions regarding payment options, please feel free to contact us.
When you pay with one of our payment methods, including credit cards, MobilePay, ApplePay, ViaBill, Anyday, or PayPal, you agree that we may share the necessary personal information with the chosen payment provider to complete the transaction. This information is processed in accordance with applicable data protection laws, including GDPR.
Your credit card information/account details are transmitted via an encrypted secure connection (SSL), and only PBS/NETS has access to your information. At CymbalONE, we do not store any credit card information.
We do not charge any payment fees (we cover those), so you only pay the price stated for each product, unless otherwise specified.
We will charge your credit card only when we dispatch the goods to you. We cannot charge more than the amount you have purchased.
§ 3. Delivery
Since the delivery is carriage free, then all the products at CymbalOne will be delivered with GLS without distribution. When you check out, you can however purchase distribution to your order.
Products ordered at CymbalOne will be shipped 1-3 days after receipt of order. In the unlikely event of delivery complications, you will be contacted right away.
§ 4. Carriage
Denmark
As long as you buy for more than the overall price of 500 DKK (EUR 70) and request delivery in Denmark, you will get free delivery to a package store. If you buy under the overall price of 500 DKK, you will be required to pay a charge of 39 DKK. If you wish to get your package distributed, the charge will be visual in the checkout flow at the time of purchase - no matter the overall price of product(s).
Other countries
If you request delivery to other countries than Denmark, the charge fee will be visual in the checkout flow as soon as you have selected your country.
§ 5. Complaints
At CymbalONE, you can make a complaint within two years of your purchase. This means that if your product has a defect of some sort, we will exchange it for a new one, provided that it does not show traces of misuse like “keyholes” (due to improper mounting on the drum kit) or marks on the side (e.g. from dropping it to the floor). You can also get a voucher, or – if it is requested within 14 days after receiving your purchase – you can get a full refund. It must be noted, however, that you cannot get a full refund for cymbals which show clear traces of usage. This also applies to fingerprints on the cymbals causing them to be either fully or partly opaque. Visible marks from drumstick are of lesser importance, since cymbals from CymbalONE inherently will have a few marks from usage already before purchase. These marks are derived from the recording of the sale video of the particular cymbal, so they will be inevitable.
The customer is obliged to examine the product when it is received. If the product should be damaged, the customer can file a complaint, insofar as CymbalONE is liable to the customer.
Before returning your product, you must contact CymbalONE and notify us by email. If we are not properly notified, your chance of a full refund will decrease. This is because the date of your complaint will be registered at a later time than it ought to be registered.
The damaged product can be returned to:
CymbalONE
Att: Gunnar Kristiansen
Genforeningspladsen 20, 2.tv.
2400 Copenhagen NV
Denmark
Phone: +45 26 810 910
Label the shipment "Reclamation".
Download this PDF which you print out, fill in, and enclose in the package.
In case CymbalONE do not find any flaws on the product upon reception, the customer will not be repaid the value of the product. Therefore, it is important that you as customer describe the defect as accurately as possible. Enclose the form in the package accompanied by a copy of your bill, as this will ease our work and reduce the processing time.
§ 6. Right of cancellation
You are guaranteed a right of cancellation for 14 days at CymbalONE. To use this right of cancellation, the product has to be returned in its original package and in the same condition, as when you received it.
Before returning your product, you must contact CymbalONE and notify us by email. If we are not properly notified, your chance of a full refund will decrease. This is because the date of your complaint will be registered at a later time than it ought to be registered.
If you want to use your right of cancellation, please send your package securely to the following address:
CymbalONE
Att: Gunnar Kristiansen
Genforeningspladsen 20, 2.tv.
2400 Copenhagen NV
Denmark
Phone: +45 26 810 910
Label the shipment "Return".
- Remember to enclose a copy of your bill.
- Remember to wrap up and send the package securely.
- Remember to advise us by email before you send the package (see §5 for details).
Download this PDF which you print out, fill in, and enclose in the package.
If the product is in the same condition, as when you received it, we will refund the full amount. Possible freight charges from returning the package are covered by the customer.
§ 7. Limitation of liability
We reserve our position when it comes to rising prices, force majeure, changes in taxation, changes in exchange rates, technical errors, sold out or out-of-stock products, and typing errors.
CymbalONE assumes no responsibility due to the customer's legal relations toward a third party.
§ 8. Privacy Policy
At CymbalONE, we do not share any information you provide with third parties without your consent, unless it is necessary to process your payment or order.
To process payments, we share necessary information with our payment partners, including QuickPay, PBS/NETS, and PayPal. This may include personal information such as your name, address, email, and payment details, which are shared solely to complete your payment in accordance with applicable laws, including GDPR.
We confirm that we have the right and authorization to share personal information with our payment partners in accordance with their user agreements. We only share information with service providers that are necessary to process your payment.
At CymbalONE.dk, we use cookies, which means our system automatically remembers what you add to your shopping cart. Therefore, you will typically find that your items remain in the cart if you return to the webshop later.
When you shop with us, we ask for your name, address, and email address. We use this information solely to process your order and to send you an email about abandoned shopping carts, so you can easily find your items again. The information is stored securely in our e-commerce system.
Additionally, we register the IP address from which the purchase is made. This information is used only in the case of fraudulent orders or other criminal activities.
Your Rights
You have the right to request access to the information we have recorded about you, as well as to have it corrected or deleted. If you wish to exercise this right, you can contact us via email.
§ 9. 100% guaranteed satisfaction
We continually strive to give you a 100% customer satisfaction with us and our products. Therefore, if you have done business with us, and you are not satisfied, please contact us. We are always interested in solving your problems!
Should you have any questions about our terms, feel free to contact us.